At Peachoney, we strive for your complete satisfaction. Due to the intimate nature of our products, we adhere to strict hygiene and safety guidelines. Please review our policy carefully before purchasing.
1. Eligibility for Returns
Unopened / Unused Items: Eligible for return within 14 days of delivery if in original, sealed packaging.
Defective / Damaged Items: Contact us within 7 days of delivery for a replacement or refund (photo / video proof required).
Wrong Item Shipped: Notify us within 3 days for a free replacement.
Non-Returnable Items:
Opened or used products (for hygiene reasons).
Products without original packaging.
Sale/clearance items (unless defective).
2. How to Initiate a Return
Contact Us: Email to contact@peachoney.com with your order number, reason for return, and proof (if applicable).
Approval: We’ll review your request and provide return instructions if eligible.
Ship Back: Return the item in its original packaging to our warehouse.
3. Refund Process
Approved Returns: Refunds are issued to the original payment method within 5–10 business days after we receive the item.
Shipping Costs: Return shipping is the customer’s responsibility unless the error was ours.
4. Exchanges
We currently offer refunds only. For defective items, we’ll replace the product at no extra cost.
5. Discretion Guaranteed
All returns are handled with the same privacy as orders. Packaging and communication will never reference product details.
6. Warranty
1 year warranty.
FAQ
Q: Can I return a product if it doesn’t work for me? A: Due to hygiene laws, we cannot accept returns for opened/used items. We provide detailed product descriptions and guides to help you choose wisely.
Q: What if my item arrives damaged? A: We’ll gladly replace it! Send photos of the damage to our support team within 7 days.
Q: How long do refunds take? A: Refunds typically appear in your account within 5–10 business days after we process your return.
Why This Works:
Hygiene-First: Protects both customers and your business from liability.
Transparent Deadlines: Sets clear expectations for returns/refunds.
Discretion Assured: Maintains privacy, a top concern for shoppers.
Legally Compliant: Aligns with adult industry standards and consumer laws.
